1. Introduction
At iSolve RCM, we prioritize the privacy and security of your personal information. This policy explains how we collect, use, disclose, and protect information in connection with our services, including credentialing, medical billing, and state licensing.
2. Information We Collect
We collect personal information directly from clients to provide our services, such as:
- Credentialing details: Professional qualifications, employment history, identification documents.
- Medical billing data: Patient demographics, insurance information, medical records.
- State licensing: Certification, degree, and personal information of healthcare providers.
3. Use of Your Information
We use your information to:
- Facilitate credentialing with insurance companies and regulatory bodies.
- Submit and manage medical claims.
- Assist with licensing applications and renewals.
- Communicate service updates and manage administrative tasks.
- Comply with HIPAA and other legal obligations.
4. HIPAA Compliance and Data Security
We are HIPAA-compliant, ensuring strict confidentiality and security of client information through:
- Authorized personnel access only.
- Physical, electronic, and procedural safeguards.
- Regular audits of our security practices.
5. Disclosure of Your Information
We only disclose information when necessary for service provision, legal requirements, or with your consent. This includes:
- Sharing with insurance companies for credentialing and claims processing.
- Providing information to regulatory authorities for licensing.
- Responding to legal requests or court orders. We do not sell or rent your information to third parties for marketing.
6. Data Retention and Destruction
We retain your information only as long as needed for service provision or legal requirements. Afterward, it is securely destroyed or anonymized.
7. Policy for Children
Our services are not intended for individuals under 18, and we do not knowingly collect their information.
8. Policy Updates
We may update this policy periodically. Changes will be posted on our website with the revised date. Please review it regularly.
9. Mobile Information
No mobile data will be shared with third parties for marketing. Text messaging data and consent are excluded from sharing.
10. Contact Us
For questions or concerns, contact us at:
- Call: +1(848) 266-5475
- Email: info@isolvercm.com
